Shipping Policy

Pyyor Enterprises Private Limited

Effective from 2026-09-06 (Version 2026-09-06)

1. Where we ship

• We ship across India through our logistics partner Shiprocket, which aggregates leading couriers (Delhivery, Bluedart, DTDC, Xpressbees, and others).
• Enter your pin code at checkout or on the product page to check serviceability and estimated delivery time.
• We do not currently ship outside India.

2. Shipping charges and free-shipping threshold

• Shipping charges (if any) are calculated at checkout based on your pin code, order weight, and the payment mode you select.
• We offer free shipping above an order-value threshold set from time to time. The current threshold, and any experience-specific overrides, are shown in the cart before you pay.
• Cash-on-delivery orders may attract an additional convenience fee, shown at checkout before you confirm.

3. Dispatch and delivery times

• Standard dispatch: in-stock items usually ship within 1–3 business days of order confirmation. Made-to-order or personalised items list a longer production time on the product page.
• Standard delivery: typically 2–4 business days for metros, and 4–7 business days for other pin codes, from the day of dispatch. Actual timelines depend on the courier and route.
• Pyyor Flash is offered at checkout for selected pin codes in Delhi, Gurugram, Noida and adjoining areas, when our Quick courier can serve the address. Same-day arrival is available if you order by 12:00 noon IST on a warehouse working day; after that cutoff (and on Sundays) Flash is next-day. The cart shows the promised date before you pay. Flash is prepaid-only.
• Jewellery still needs packing and handover the same day for same-day Flash. We never promise grocery-style 10-minute delivery.
• Business days are Monday to Saturday, excluding public holidays.
• Some remote pin codes may require additional transit time, which the courier displays on their tracking page.

4. Tracking your order

• Every shipped order receives a tracking link by SMS, email, and in-app notification.
• You can also track live from Account → Orders → Track.
• If the courier tracking has not updated for 48 hours after dispatch, please write to support@pyyor.com and we will chase it.

5. Damaged or missing on delivery

• If the outer packaging looks tampered with, please refuse delivery or write "received in damaged condition" on the courier's proof of delivery.
• Report damaged, missing, or wrong items within 48 hours of delivery using Account → Orders → Report Issue, or by writing to support@pyyor.com. Attach clear photos of the outer packaging, the item, and the invoice; an unboxing video is very helpful.
• Once verified, we resolve the case under our Refund & Cancellation Policy.

6. Non-delivery, wrong address, and RTO

• Please double-check the delivery address and receiver phone before placing the order. Couriers do not always accept address changes once the shipment is with them.
• If the courier is unable to reach you (multiple failed delivery attempts, phone unreachable, address incorrect), the shipment is marked Return-to-Origin (RTO) and comes back to us.
• For RTO on prepaid orders we refund the amount paid, less any actual courier costs already incurred, once the parcel is received back and inspected.
• For RTO on cash-on-delivery orders no charges apply; however, repeated non-acceptance of COD may restrict COD availability on future orders.

7. Risk of loss and contactless delivery

• Risk of loss and title pass to you upon delivery to the address you specified.
• If you ask for contactless or unattended delivery, risk of loss transfers when the courier records the shipment as delivered.
• If you appoint someone else to receive the parcel at the delivery address, you accept that person's acceptance as your own.

8. Force majeure and disruptions

Delivery timelines are estimates. Actual delivery can be delayed by events outside our control, including natural disasters, strikes, civil unrest, regulatory checks, courier disruptions, festival volumes, and pandemics. We will keep you informed and, where a delay is unreasonable and caused by us, offer you a full refund per Rule 5(6) of the Consumer Protection (E-Commerce) Rules, 2020.

9. Shipping-related complaints

For any complaint related to shipping that our support team cannot resolve, please contact our Grievance Officer at support@pyyor.com. Full escalation details are on the Grievance Redressal page.

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