Grievance Redressal

Pyyor Enterprises Private Limited

Effective from 2026-08-23 (Version 2026-08-23)

Pyyor Enterprises Private Limited takes complaints seriously. This page tells you who to contact, how long we take, and how you can escalate if you are not satisfied. It is published in compliance with Rule 4(4) of the Consumer Protection (E-Commerce) Rules, 2020, and Rule 6 of the DPDP Rules, 2025 for privacy-related grievances.

1. Grievance Officer

Vishwjeet Gupta

Grievance Officer, Pyyor Enterprises Private Limited

Email: support@pyyor.com

Phone: +91 9569221061

Postal address: the registered office on About Us

Hours: Monday to Friday, 10:00 to 18:00 IST (excluding public holidays)

2. Privacy Officer (DPDP matters)

Vishwjeet Gupta

Privacy Officer, Pyyor Enterprises Private Limited

Email: support@pyyor.com

For questions about how we handle your personal data — access, correction, erasure, withdrawal of consent, or complaint about processing — please write to the Privacy Officer first. See our Privacy Policy for the full list of rights.

3. Our timelines

Acknowledgement: within 48 hours of receipt.
Resolution: within 30 days of receipt, or such shorter period as required by law.
We will keep you updated by email or in-app message.

4. How to raise a complaint

For order, delivery, refund, or product issues: raise a ticket from Account → Orders → Report Issue in the app, or use our Contact Us form.
For anything not resolved by our support team, or for anything you would like the Grievance Officer to handle directly, write to support@pyyor.com.
For privacy-specific complaints, write to support@pyyor.com.
Please include your order ID (if any), the email or phone used for the account, and a clear description of the concern.

5. Escalation path

We would like to resolve every concern at level 1. If that is not possible, here is the full escalation path:

Level 1 — Pyyor Support: in-app or support@pyyor.com.
Level 2 — Grievance Officer: support@pyyor.com.
Level 3 — National Consumer Helpline (Government of India): call 1915 or visit https://consumerhelpline.gov.in.
Level 4 — Consumer Commission: file a complaint before the appropriate District, State, or National Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019.
Privacy-specific escalation — Data Protection Board of India: visit https://www.dpb.gov.in once the Board is functional.

6. Tracking your complaint

Every complaint raised through the app or the Contact Us form is given a ticket ID. You can view its status in Account → Support. For complaints sent directly to the Grievance Officer or Privacy Officer email, we will reply with a ticket ID within 48 hours.

7. Registered entity

Pyyor Enterprises Private Limited. Registered office, CIN, GSTIN, and officer contacts are published on About Us.

Related policies:

Questions? Write to us at support@pyyor.com.